Data Privacy Policy of Facility Lockers

Entry into force on 18/05/18


TRIBOX EU S.P.R.L. (“TRIBOX” or “we”) is the owner of the solution FacilityLockers, original solution, whose technology is based on the use of lockers, allowing users to :


-       drop off and collect items from the Lockers, and subscribe to services via the website (the “Website”) or via a web terminal ;

-       request deliveries to the Lockers.


TRIBOX places great emphasis on the privacy of its users (the "users" or "you").

Additional information regarding the personal data we process and the purposes for which it is processed are described below.


1.     Data collected :


TRIBOX collects the personal data communicated by the registered users on the Website. 


TRIBOX collects and processes inter alia the following personal data:


-     Data specifically mentioned: the data mentioned explicitly by the user such as, name (first name and surname), postal address, phone number (including mobile phone number), office number, fax number, email address, date of birth.


-      Automatically collected data: automatically collected data such as the user's IP address, browser type and operating system of his computer, and other automatically generated information about the Web site visit.



2.     Purposes of the processing of personal data:


Personal data are collected for the following purposes :

-     to process orders;

-     to enhance and personalize communication, for instance by informative mail/e-mail, as well as in the context of the personalization of the Site according to the Customers’ recorded preferences;

-     to conduct market research and analysis;

-     for direct communications through voice calls, text messages, email, direct mail and facsimile messages; for payment and/or credit control purposes;

-     to notify you of any changes to our policies or activities which may affect you;

-     to respond to queries and feedback;

-     to inform you of any new developments or activities carried out by TRIBOX and other third parties with whom we are associated.



3.     Accessing and correcting personal data:


The party responsible for the processing of your data is TRIBOX EU S.P.R.L., a Belgian company with registered office at 18, rue du Serpentin, 1050 Brussels, Belgium, registered with the Crossroads Bank for Enterprises(CBE)  under number 0537.931.514.


Within the limits of the applicable legislation, each user has the right, at any time, to consult, rectify, request deletion, oppose the processing, or request the limitation of the processing of personal data concerning him and to obtain a copy of his/her personal data. He/She also has the right to data portability.


For the exercise of his/her rights relating to his own personal data or to file a complaint, the user may contact the Data Protection Officer ("DPO").


Your request can be e-mailed, faxed, sent by regular post or left at the reception of the DPO.

The DPO contact details are as follows:


Postal address:            Facilitylockers

À l’attention du DPO

rue du serpentin 18

1050 Bruxelles


TRIBOX will examine all incoming requests carefully and process all valid requests within 28 days according to standard procedures.


To facilitate TRIBOX’s timely response to your enquiry or complaint, we invite you to provide TRIBOX with:

-     a written request, dated and signed; 

-     proof of your identity; and

-     if you are making a request on behalf of another person (e.g. as their legal representative, family member or friend), evidence of your entitlement to act for that person, i.e. a power of attorney. 


If necessary, the user can also lodge a complaint with the Commission for the Protection of Privacy, 35, Rue de la Presse, 1000 Brussels, Phone: +32 (0) 2 274 48 00, Fax: +32 ( 0) 2 274 48 35, Email:



4.     Confidentiality commitment and communications to our partners:


TRIBOX shall use reasonable endeavors to respect confidentiality and safeguard any and all personal data it processes, and to ensure that all processing operations involving personal data are carried out in accordance with the applicable laws and good privacy management practices.


TRIBOX uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal data.


By registering on the Website, you agree and consent to TRIBOX collecting, using, disclosing such personal data to its authorised service Suppliers and third parties in the manner set forth in this article.


TRIBOX may disclose your personal data to the following third parties: regulators and law enforcement officials; lawyers; auditors; third party service providers and consultants including web hosting and membership portal vendors; credit, debit and charge card companies, banks and other payment processing entities; and any agent or subcontractor acting on TRIBOX’s behalf for the organisation of TRIBOX’s activities.


TRIBOX may also disclose your personal data to the abovementioned third parties in connection with the following: to the extent that TRIBOX is required to do so by law; in relation to any legal proceedings or prospective legal proceedings; to establish, exercise or defend TRIBOX’s legal rights; for the purpose of processing such information on TRIBOX’s behalf; for third parties to provide services to TRIBOX or on its behalf; for the acquisition by a third party of all or part of TRIBOX and/or all or part of TRIBOX’s business; if you have given consent; for the purposes of disaster recovery, including in the event of a data breach.


TRIBOX may also provide consolidated statistics to trustworthy third parties concerning its registered users, sales, exchanges structures and information.  However, those statistics shall not contain any personal data.



5.     Links present on the Website:


TRIBOX is not responsible and cannot be held liable for the actions of any third party organisation operating third party websites, regardless of whether they are in any way connected to the Website, or whether you have linked or been directed to those sites by the Website.


6.     End of processing: 


TRIBOX will delete or otherwise anonymize any personal data in the event that the personal data is no longer required by TRIBOX for any reasonable business or legal purposes. Personal data will be deleted from TRIBOX’s electronic, manual, and other filing systems in accordance with TRIBOX’s internal procedures and/or other agreements.